LATE ARRIVAL + CANCELLATION
in order to continue providing the best possible scheduling options to my guests, I do require 48 hours notice should you need to cancel or reschedule your visit with me. should you cancel your appointment with less than 48hrs notice, a fee equal to 50% of your scheduled service will be due before rescheduling. no-shows and same day cancellations will be charged 100% of your scheduled service.
RE-DO'S + REFUNDS
I strive to offer my guests the highest level of guest satisfaction. if you are not entirely satisfied, I am happy to provide you with the opportunity to return to the salon to adjust the service at no additional charge. I must be contacted within 7 days of your original service date. the adjustment does not cover changes in the style or color from the original consultation agreement. I do not offer refunds for any hair services. if you have attempted to have the service corrected elsewhere your guarantee is considered void.
CHILDREN + GUESTS
I love children, however, please be advised that due to liability reasons and the intimate studio environment, I ask that child care is provided away from the salon. while this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind. also, if you are bringing someone with you who is not receiving services, they may need to wait in our waiting area.